Terms and Conditions

TERMS AND CONDITIONS

Last updated: 16 September 2026

These Terms and Conditions apply to your use of The Unscripted Life™ website, online store, digital products, courses, programs, memberships, communities, private sessions and related services.

The Unscripted Life™ is operated by Heidi Ann Underwood, an Australian sole trader.

ABN: 57 731 891 830
Email: [email protected]

By accessing our website, creating an account, purchasing a product or service, joining a program or membership, or otherwise using our services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use the website or purchase or access our products and services.

DEFINITIONS

In these Terms and Conditions:

“Business”, “The Unscripted Life™”, “we”, “us” and “our” refer to Heidi Ann Underwood trading as The Unscripted Life™.

“You” and “your” refer to the person accessing the website or purchasing or using our products or services.

“Content” includes all written, visual, audio and digital material made available through our website, store, programs, courses, memberships, communities, emails and services.

“Services” includes digital products, courses, programs, guided sessions, memberships, private sessions, training, workshops, resources and other services offered by us.

EDUCATIONAL NATURE OF OUR SERVICES

The Unscripted Life™ provides psychology-informed education, training, frameworks, resources and practical tools for personal, relational and professional development.

Our Content and Services are educational in nature. They are not psychology services, psychotherapy, counselling, medical treatment, diagnosis, crisis support or a substitute for advice from a suitably qualified health professional.

References to psychological science, cognitive behavioural principles, stress, wellbeing, behaviour or emotional responses do not create a psychologist–client, therapist–client, doctor–patient or other clinical relationship.

You remain responsible for deciding whether our Content and Services are appropriate for your circumstances and for obtaining professional advice where required.

If you are experiencing a medical or mental health emergency, contact emergency services on 000 or seek immediate assistance from an appropriately qualified professional.

PERSONAL RESPONSIBILITY

Our Content and Services are intended to support awareness, learning and practical application. Your circumstances, decisions, actions and results remain your responsibility.

You agree to exercise your own judgement and seek appropriate professional advice when making decisions that may affect your health, relationships, finances, employment, business or legal position.

We do not guarantee any particular personal, relational, professional, financial, wellbeing or performance outcome. Examples, testimonials and case studies illustrate individual experiences and are not promises that you will achieve the same result.

AGE AND PARENTAL RESPONSIBILITY

There is no general minimum age for accessing publicly available educational Content on our website.

However, anyone under 18 should access our Content with the knowledge and appropriate supervision of a parent or legal guardian.

Purchases, paid memberships and contractual commitments must be made by a person aged 18 or over, or by a parent or legal guardian on behalf of a person under 18.

Unless expressly agreed in writing, our Services are provided to the purchasing adult and do not create a professional or clinical relationship between The Unscripted Life™ and a child or young person.

ACCOUNTS AND ACCESS

You may need to create an account to access certain products, programs, memberships or communities.

You agree to:

Provide accurate and current information

Keep your login details secure

Not share your account or paid Content with another person

Notify us promptly if you believe your account has been accessed without authorisation

Use the account only for lawful, personal purposes

You are responsible for activity occurring through your account unless the activity resulted from a matter within our reasonable control.

We may suspend access while investigating suspected misuse, unauthorised sharing, payment failure or a material breach of these terms.

PRICES AND PAYMENT

Unless stated otherwise:

All prices are displayed in Australian dollars

Prices include GST where applicable

Payment is required at the time of purchase

Any payment plan or recurring-payment arrangement will be disclosed before you purchase

Payments may be processed by third-party payment providers

You authorise us and our payment provider to process the payment method you select, including recurring payments where you purchase a subscription or payment plan.

You are responsible for ensuring your payment information remains accurate and that sufficient funds are available.

We may change prices for future purchases at any time. A price change will not retrospectively alter a completed one-off purchase.

DIGITAL PRODUCTS, COURSES AND PROGRAMS

Digital products may include ebooks, workbooks, videos, audio recordings, masterclasses, guided sessions, templates, courses and downloadable resources.

Access instructions will generally be delivered electronically to the email address or account provided at checkout.

Your purchase gives you a limited, personal, non-exclusive, non-transferable licence to access and use the Content for your own personal or internal business development.

You must not:

Share your account or access credentials

Copy, reproduce or distribute paid Content

Upload Content to a shared drive, membership site or other platform

Sell, sublicense or commercially exploit the Content

Modify or rebrand the Content

Use our Content to create a competing product, course, framework or service

Record or redistribute live or recorded sessions without written permission

Unless expressly stated otherwise, purchasing Content does not transfer ownership of any intellectual property to you.

Access periods may vary between products and will be stated on the relevant sales or checkout page. You are responsible for downloading any downloadable resources within the stated access period.

THE UNSCRIPTED COLLECTIVE

The Unscripted Collective is a recurring monthly membership unless another billing period is clearly stated when you join.

By joining, you authorise us to charge the membership fee to your nominated payment method at each renewal until you cancel.

You may cancel at any time before your next billing date. Once cancelled:

No further membership payments will be charged

You will retain access until the end of your current paid billing period

Your access will then end automatically

Unused time is not transferable or redeemable for cash

Partial-month or prorated refunds are not provided for change of mind

You are responsible for cancelling before the next renewal if you do not wish to be charged again.

If a payment fails, we may retry the payment and temporarily suspend access until the outstanding amount is paid.

We may change membership pricing by providing reasonable notice before the change takes effect. You may cancel before the new price applies.

Membership Content, inclusions and schedules may evolve over time. We will not remove a material paid inclusion during a current billing period without providing an appropriate alternative or remedy where required by law.

COMMUNITY PARTICIPATION

If you participate in a community, group program, live session or member discussion, you agree to communicate respectfully and protect the privacy of other participants.

You must not:

Harass, threaten or discriminate against another person

Share another participant’s personal information or story without permission

Post unlawful, defamatory, misleading or harmful material

Promote unrelated products or services without permission

Use the community to provide unqualified medical, psychological, legal or financial advice

Record private group discussions without express consent

We may remove Content or suspend or terminate community access where reasonably necessary to protect participants, maintain safety or address a serious or repeated breach.

PRIVATE SESSIONS

Private sessions must be paid for in accordance with the booking terms provided at the time of purchase.

If you need to cancel or reschedule, you must provide at least 48 hours’ notice.

Where less than 48 hours’ notice is provided:

The session may be forfeited

A refund is not ordinarily provided

A replacement session is at the coach’s discretion

We understand that genuine emergencies can occur. Requests involving exceptional circumstances will be considered reasonably and individually, but rescheduling is not guaranteed.

If you do not attend a scheduled session and have not provided notice, the session may be treated as used.

Arriving late may reduce the available session time so that subsequent appointments are not affected.

If we need to cancel or reschedule a session, we will offer a suitable replacement time. If we cannot provide the purchased service within a reasonable time, you may be entitled to another remedy under Australian Consumer Law.

WORKPLACE SERVICES

Information about teams, workplaces and The Capacity Performance System™ is provided for general information.

Workplace training, consulting, licensing, facilitation and system implementation may be governed by a separate proposal, service agreement or licence agreement.

Where a separate written agreement applies, that agreement will take priority to the extent of any inconsistency with these website terms.

REFUNDS AND AUSTRALIAN CONSUMER LAW

We do not provide refunds simply because you:

Changed your mind

Changed your circumstances

Did not use or complete a product, program or membership

Failed to download or access Content while access was available

Decided the product was no longer suitable after receiving what was described

Purchased the wrong product without contacting us before accessing it

This change-of-mind policy does not exclude or restrict any rights you may have under Australian Consumer Law.

Our products and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. If a product or service has a major problem, is materially different from its description, is not provided with due care and skill, or otherwise fails an applicable consumer guarantee, you may be entitled to a repair, replacement, resupply, cancellation, refund or other remedy.

The remedy available will depend on the nature and seriousness of the problem and the requirements of applicable law.

To request assistance, contact [email protected] and include:

Your name

The email address used for the purchase

Your order details

A clear description of the issue

Any relevant supporting information

We may request reasonable proof of purchase and information needed to assess the issue.

PHYSICAL PRODUCTS

Where physical products are offered, shipping costs, delivery estimates and any product-specific conditions will be displayed before purchase or on the relevant product page.

Delivery timeframes are estimates and may be affected by matters outside our reasonable control.

We do not provide change-of-mind refunds for physical products unless a different policy is stated at the time of purchase.

This does not affect your rights where a product is faulty, unsafe, materially different from its description or otherwise fails an applicable consumer guarantee.

INTELLECTUAL PROPERTY

All Content made available by The Unscripted Life™ is owned by or licensed to Heidi Ann Underwood and is protected by applicable intellectual property laws.

This includes, without limitation:

The Unscripted Life™

The Capacity Cycle™

The Unscripted Method™

The Capacity Performance System™

Course and program structures

Frameworks and methodologies

Workbooks, exercises and tools

Videos, audio recordings and written materials

Graphics, illustrations and website Content

Branding, logos and design elements

You may use purchased Content only for the purpose and within the licence expressly provided.

Nothing in these terms grants you ownership of, or the right to register, reproduce, teach, license, adapt or commercially exploit our intellectual property without prior written permission.

ACCEPTABLE WEBSITE USE

You must not:

Use the website for an unlawful purpose

Attempt to gain unauthorised access to the website or another user’s account

Interfere with the website’s operation or security

Introduce malicious software or harmful code

Scrape, harvest or systematically extract Content or data

Misrepresent your identity or relationship with us

Use our Content in a misleading, defamatory or infringing way

We may restrict access where reasonably necessary to protect the website, the Business, our intellectual property or other users.

THIRD-PARTY SERVICES AND LINKS

Our website and Services may use or link to third-party platforms, including payment processors, course platforms, booking systems, video services and external websites.

Third-party services are governed by their own terms and privacy practices. We are not responsible for their independent acts, omissions, availability or Content.

A link to a third-party website does not necessarily mean we endorse every statement, product or service available through that website.

WEBSITE AND PLATFORM AVAILABILITY

We take reasonable steps to maintain our website and online services but cannot guarantee uninterrupted or error-free access.

Access may occasionally be affected by maintenance, updates, internet interruptions, third-party outages, security issues or events outside our reasonable control.

If a technical issue prevents you from accessing paid Content, contact us so we can investigate and provide reasonable assistance.

PRIVACY

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website or Services, you acknowledge that personal information may be processed by service providers that help us operate our website, payments, email communications, bookings, courses and memberships.

Please read our Privacy Policy for information about how we collect, use, store and disclose personal information.

SUSPENSION AND TERMINATION

We may suspend or terminate access where you:

Materially breach these terms

Share or misuse paid Content

Engage in unlawful, abusive or harmful conduct

Compromise the safety or privacy of another participant

Fail to make an agreed payment

Attempt to interfere with our systems or intellectual property

Where appropriate, we will provide notice and a reasonable opportunity to address the issue before terminating access.

Immediate action may be taken where reasonably necessary to address fraud, serious misconduct, safety concerns, unlawful activity or significant intellectual-property misuse.

Termination for your breach does not automatically entitle you to a refund. Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

LIMITATION OF LIABILITY

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not responsible for loss arising solely from:

Your failure to follow instructions or exercise reasonable care

Decisions made without obtaining appropriate professional advice

Unauthorised sharing of your account credentials

Your use of Content for a purpose for which it was not designed

Third-party platforms or services outside our reasonable control

Where liability can lawfully be limited, our liability will be limited to the extent that is fair and reasonable in the circumstances.

CHANGES TO PRODUCTS AND THESE TERMS

We may update our website, products, Content and these Terms and Conditions from time to time.

Changes to these terms will apply prospectively from the date the updated terms are published.

Where a change materially affects an active paid membership or service, we will provide reasonable notice where practicable.

The terms that applied when you completed a one-off purchase will continue to govern that purchase unless a change is required by law or agreed with you.

COMPLAINTS AND DISPUTE RESOLUTION

If you have a concern about a product, service or these terms, please contact:

[email protected]

Please provide enough information for us to understand and investigate your concern.

We will endeavour to respond within a reasonable time and work with you in good faith to resolve the issue.

Nothing in this section prevents you from exercising any right available under Australian Consumer Law or contacting an appropriate consumer-protection body.

GOVERNING LAW

These Terms and Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

You and the Business submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.

SEVERABILITY

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to operate.

CONTACT

For questions about these Terms and Conditions, contact:

The Unscripted Life™
Heidi Ann Underwood
ABN 57 731 891 830
Email: [email protected]